E-commerce

Reduce time to resolve from days to minutes

Change of address.png

Change of Address

Problem

A simple change to user information that takes time to be done

Solution

A simple automation follow that takes the request and updates the account in mere seconds 

Impact

Request done in mere seconds

The Process

Send Request
Intercom logo-svg (1).png

User sends a request to change his address

Intercom logo-svg (1).png
CRM Icon.png
Ubility Logo.png

AI model access the CRM and validities the user credentials

Ubility Logo.png
active-directory.png
Update.png
salesforce.png

The CRM is updated with the new address

salesforce.png
Reply mail.png
Intercom logo.png

User gets a notification message informing him of the change to the address.

Intercom logo.png
Quote request

Quote Request

 Problem

Trying to get the requests ready for everyone can fall victim to errors

Solution

Automation flow that picks up the request, sends it to right channel and send the necessary information to clients

Impact

Fast, efficient, time saving and satisfied clients

The Process

Send request
microsoft-exchange-business-email.png

User sends a request for Quote request

microsoft-exchange-business-email.png
inform user.png
zendesk icon.png

Zendesk CRM picks up the E-mail

zendesk icon.png
data extraction.png
zendesk icon.png

Zendesk Trigger is activated 

zendesk icon.png
NLP
Ubility Logo icon only.png

Ubility NLP picks up the request, identify it as a quote request and extract the product info

Ubility Logo icon only.png
search-database.png
Oracle.png

UbiRPA connects to Oracle and acquires the quote information

Oracle.png
Fast response.png
microsoft-exchange-business-email (1).png

The Zendesk ticket is updated and the quote is sent to customer via E-mail

microsoft-exchange-business-email (1).png