IT Service Desk

Reduce time to resolve from days to minutes

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PC Slowness

Problem

A slow PC causing tasks and application to take a long time to work.

Solution

Automatic process that logs into the PC, activate troubleshooting and inform the user

Impact

Matter of minutes fix, keeping cost to a minimal and work place productivity is strong.

The Process

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A user is having a slow PC. He logged in to his MS Teams and raise an incident request using Ubibot.

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AI NLP engine
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AI NLP engine analyzes the user request and deduces that it is a PC slowness incident. It triggers an automation process to troubleshoot PC slowness.

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The first step in the troubleshooting process is to get the corporate PC name from AD.

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Remote connection to the effected PC is established and a Powershell troubleshooting script is launched to identify the issue and resolve it.

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The result of the troubleshooting is sent back to the user through the same channel

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Once the process is over this incident will be recorded on to Servicenow

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HR Onboarding.png

Onboarding New Employees

Problem

A long and complex process that can fall victim to human error

Solution

An automated IT process to onboard new employees in minutes

Impact

Smooth onboarding process

The Process

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A request to onboard a new employee is sent via Email

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AI NLP engine analyzes the user request and deduces that it is a request to add a new account. The AI triggers the onboarding RPA

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First step in the onboarding RPA is to figure out the manager email from AD

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approval E-mail
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An email for approval is sent to the manager. The manager approve the request

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An new account is created automatically on AD

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The following is recorded onto the BMC ITSM

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The requester receives a new mail informing them of their account creation.

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Unlock User Password

Problem

Locked passwords take a good amount of time for a reset.

Solution

A simple flow that picks up the issue, gets authentication and reset the password in a matter of minutes.

Impact

employees won't have to wait for a day or two to get their password reset.

The Process

request sent for password reset
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A user sends an unlock password request from Slack

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Analyze the request
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AI NLP engine analyzes the user request and deduces that it is a request to unlock password

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The user gets a notification for a 2 factor authentication process

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passowrd reset
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with 2 factor authentication complete the password is reset

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The user is notified that the reset is succesfull

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